Shatta Fashion® | FAQ - RETURNS & EXCHANGES

FAQ - RETURNS & EXCHANGES | Shatta Fashion® 🔄📦

Find all the answers to your questions about returns and exchanges at Shatta Fashion® . Discover our policy, deadlines and conditions for a simple return.

1. What is Shatta Fashion® return policy?

You can return any standard item ordered from ShattaFashion.com within 14 days of receipt, provided it is in its original condition , unworn, unwashed , and with its packaging intact .

2. How do I return a product to Shatta Fashion®?

Contact our customer service to obtain a return authorization and detailed instructions. Once validated, you will be able to return your item and receive a voucher or credit valid on our site. No cash refunds will be made.

3. Am I responsible for return costs?

Yes, return shipping costs are the responsibility of the customer, unless the product received is defective or incorrect .

4. How long does it take to process a return?

Returns are processed within 5-12 business days after receipt of the item. You will receive a confirmation email once your voucher or credit has been generated.

5. Can I exchange a product?

Direct exchanges are not offered . However, you can return an eligible item and receive a voucher or credit , which you can use to order a new item on our site.

6. What if I receive the wrong product?

If you receive an incorrect product , please contact our customer service immediately with photos of the product received . We will correct the error quickly and at no cost to you.