Shatta Fashion FAQ

FAQ - SALES | Shatta Fashion® 🛍️🔥

Take advantage of the best offers on ShattaFashion.com during our sales ! Find here all the answers to your questions about discounts, the duration of promotions and the conditions of purchase .

---

1. When do the sales start and end on Shatta Fashion®?

Our sales take place several times a year, including winter sales, summer sales, Black Friday and special promotions . The exact dates are posted on our website and social networks. Stay connected so you don't miss anything!

2. How to benefit from discounts during the sales?

No registration required! Sale prices are applied directly on our site. Add your items to your cart and automatically benefit from promotions .

3. Can I use a promo code in addition to the sale discounts?

Some promo codes can be combined with sales, others cannot. Check the conditions of your code at checkout.

4. Are sale items eligible for return or exchange?

Yes, you have 14 days after receipt to return a sale item , unless otherwise indicated on the product sheet. Return costs remain your responsibility.

5. How long is the processing and delivery time during sales?

During sales, orders may take an additional 1-2 business days to process due to high demand.

• Delivery Europe : 2 to 7 days
• International delivery : 7 to 18 days

6. What should I do if a sale item is out of stock?

Our stocks are limited during sales. If a product is out of stock, sign up for the back in stock alert or check out similar items on our site.

7. Can I cancel my order after placing it during the sales?

Cancellations are possible within 24 hours of purchase , unless the order is already being processed . Contact our customer service quickly !

8. Are there any items excluded from the sales?

Yes, some items like custom products and some new collections are not eligible for discounts. Please check the "Sale" label on the product page.

9. How do I know if my balance order has been validated?

A confirmation email is sent after your purchase. Also check your spam folder. If you do not receive anything within 24 hours, contact us .

10. Where to follow the best offers from Shatta Fashion®?

Subscribe to our newsletter and follow us on Instagram, Facebook and TikTok to be the first to know about promotions, flash sales and exclusive offers !

FAQ - DELIVERY | Shatta Fashion® 🚚📦

Find here all the information on our delivery times, costs and conditions .

---

1. What are the delivery times for Shatta Fashion®?

Delivery times vary depending on the type of product :

📦 Standard items

• Standard Delivery : 4 to 7 business days after processing for Europe .
• International Delivery : 7 to 18 working days , including for French overseas departments and territories .

🎨 Personalized items

• Allow 2 to 3 working days for your customization to be completed, in addition to standard delivery times .

2. Does Shatta Fashion® ship internationally?

No, we only deliver to mainland Europe and the French overseas departments and territories .

3. How do I track my order?

As soon as your order is shipped , you will receive a confirmation email with a tracking number .

📍 Example of tracking : Tracking number Y0XXXXXXXXXXXXX

Track your package via the link provided in the email .

4. Can I change the shipping address after placing an order?

Yes, as long as your order has not been shipped . Contact our customer service quickly to make this change.

5. What happens if I am not at home when the delivery takes place?

If you are absent , the carrier will leave a calling card with instructions for:
📦 Reschedule delivery
📍 Collect your package from a collection point

6. Does Shatta Fashion® offer free shipping?

Yes, delivery is free for orders over a certain amount. Details of this offer are specified on our website.

7. My package has been lost, what should I do?

If your package appears to be lost , please contact our customer service immediately with your order number . We will open an investigation and find a suitable solution .

8. What should I do if I receive a damaged product?

If you receive a damaged product , contact us as soon as possible with:
📸 Photos of the damaged product
📜 Your order number

We will assist you in finding a solution quickly .

9. Can I choose a relay point for delivery?

No, we do not yet offer delivery to a relay point .

10. Does Shatta Fashion® deliver on public holidays?

No, deliveries are not made during public holidays . This may cause a slight delay in receiving your order.

FAQ - RETURNS & EXCHANGES | Shatta Fashion® 🔄📦

Find all the answers to your questions about returns and exchanges at Shatta Fashion® . Discover our policy, deadlines and conditions for a simple return.

---

1. What is Shatta Fashion® return policy?

You can return any standard item ordered from ShattaFashion.com within 14 days of receipt, provided it is in its original condition , unworn, unwashed , and with its packaging intact .

2. How do I return a product to Shatta Fashion®?

Contact our customer service to obtain a return authorization and detailed instructions. Once validated, you will be able to return your item and receive a voucher or credit valid on our site. No cash refunds will be made.

3. Am I responsible for return costs?

Yes, return shipping costs are the responsibility of the customer, unless the product received is defective or incorrect .

4. How long does it take to process a return?

Returns are processed within 5-12 business days after receipt of the item. You will receive a confirmation email once your voucher or credit has been generated.

5. Can I exchange a product?

Direct exchanges are not offered . However, you can return an eligible item and receive a voucher or credit , which you can use to order a new item on our site.

6. What if I receive the wrong product?

If you receive an incorrect product , please contact our customer service immediately with photos of the product received . We will correct the error quickly and at no cost to you.

7. Can I return a personalized product?

No, personalized items cannot be returned , unless there is a manufacturing defect or error on our part .

8. Can I return an opened or used product?

No, products opened, used or damaged by the customer cannot be returned, except in the case of a manufacturing defect .

9. Can I return a product purchased on sale?

No, sale items cannot be returned or exchanged . Please be sure to check the details of your order carefully before finalizing your purchase.

10. What should I do if my voucher or credit is incorrect?

If you notice an error on your voucher or credit , contact our customer service to verify the details and correct the problem quickly.

FAQ - CONTACT & SUPPORT | Shatta Fashion® 📞💬

Need help? Find out how to contact Shatta Fashion® and get quick assistance with all your questions.

---

1. How can I contact Shatta Fashion® customer service?

You can contact our customer service by:
📞 Phone
📧 Email
💬 Online chat available on ShattaFashion.com .

2. What are the customer service hours?

Our customer service is available:
📅 Monday to Saturday
⏰ From 8 a.m. to 7 p.m. (local time)

3. What should I do if I have a problem with my order?

If you have a problem with your order , contact our customer service for fast, personalized assistance .

4. How do I leave a review for a product?

After receiving your order, you will receive an email inviting you to leave a review on the product purchased.

5. Does Shatta Fashion® offer gift cards?

Yes! 🎁 We offer gift cards that you can purchase and gift to your loved ones to allow them to choose their favorite items.

6. How to use a gift card?

At checkout , enter the gift card code in the field provided. The amount will be automatically deducted from your total.

7. Can I follow Shatta Fashion® on social media?

Yes! 📲 Follow us on Facebook, Instagram and TikTok to discover the latest news, special offers and fashion trends .

8. Does Shatta Fashion® have a loyalty program?

Yes! Our loyalty program allows you to earn points with every purchase and convert them into exclusive benefits .

9. How can I subscribe to the newsletter?

Sign up to our newsletter at the bottom of our website to receive the latest offers, updates and fashion tips straight to your inbox.

10. How do I get help using ShattaFashion.com?

📌 Check out our online help section or contact our customer service , who will be happy to assist you .

FAQ - SECURITY & PRIVACY | Shatta Fashion® 🔒🛡️

At Shatta Fashion® , protecting your personal data is a priority. Find out how we secure your information and respect your privacy.

---

1. Does Shatta Fashion® protect my personal information?

Yes, ShattaFashion.com uses advanced security measures to protect your personal data and ensure its confidentiality .

2. Is my payment information secure?

Yes, all transactions made on ShattaFashion.com are secured with SSL encryption , ensuring maximum protection .

3. Does Shatta Fashion® share my information with third parties?

No, we never share your personal information with third parties without your explicit consent .

4. How can I delete my account?

To delete your account, please contact our customer service , and we will process your request as soon as possible .

5. How can I update my personal information?

Log in to your account and go to the “My Account” section to easily update your information.

6. What should I do if I forget my password?

Click “Forgot Password” on the login page and follow the instructions to quickly reset it.

7. Does Shatta Fashion® use cookies?

Yes, ShattaFashion.com uses cookies to improve your browsing experience and personalize our services.

8. How do I manage my cookie preferences?

You can manage your cookie preferences directly through your browser settings for full control .

9. Does Shatta Fashion® send promotional emails?

Yes, by subscribing to our newsletter , you will receive exclusive offers, promotions and news directly in your mailbox.

10. Can I unsubscribe from promotional emails?

Yes, you can unsubscribe at any time by clicking on the unsubscribe link in each of our promotional emails.

FAQ - BUYING PROCESS & FLASH SALES | Shatta Fashion® ⚡🛍️

Find out how flash sales and the purchasing process work on ShattaFashion.com . Grab the best deals before it's too late!

---

1. What is a flash sale on Shatta Fashion®?

A flash sale is a limited-time promotion , where certain products are offered at exceptionally low prices . These offers are valid for a specific period and while stocks last .

2. How does the purchasing process work on Shatta Fashion®?

The process is simple and quick :
✅ Browse our product catalog.
✅ Add your favorite items to your cart.
✅ Complete your order via our secure payment .

📌 During a flash sale , the steps remain the same, but since stocks are limited, items can go quickly .

3. What happens if I buy during a flash sale?

Flash sale products are reserved upon validation of your order . Flash sales are very popular, so we recommend that you act quickly to avoid missing out on the items you want.

4. When will my order be shipped after a flash sale?

Shipping times remain the same as for non-sale items. Your order is processed upon validation , and you will receive a shipping confirmation with a tracking number .

5. Can I cancel my order during a flash sale?

Yes, you can cancel your order as long as it has not been shipped . However, if processing has already started, cancellation may no longer be possible . 📌 Bank service fees may apply in case of cancellation.

6. How do I track my order after a flash sale?

Once your order is validated, you will receive a confirmation email with a tracking number . This number will allow you to track your package in real time on our website or that of the carrier.

7. Can I use a promo code during a flash sale?

Promo codes are generally not applicable on flash sale items, unless otherwise indicated. 📌 Discounts applied in flash sales cannot be combined with other promotions.

8. How can I be sure not to miss a flash sale?

📢 Subscribe to our newsletter and follow us on Instagram, Facebook and TikTok to be the first to know about upcoming flash sales and exclusive offers .

9. Is there a minimum purchase amount during a flash sale?

No, there is no minimum purchase amount to take advantage of flash sales. However, shipping costs still apply unless you reach the threshold for free shipping .

10. What should I do if a flash sale item is no longer available?

Flash sale products are in limited quantities and may sell out quickly . Once a product is unavailable , it can no longer be added to the cart . We advise you to act quickly so as not to miss out on your favorite items.

FAQ - PARTNERSHIP | Shatta Fashion® 🤝✨

Interested in collaborating with Shatta Fashion® ? Discover our partnership opportunities and how we can work together!

---

1. Does Shatta Fashion® offer partnerships?

Yes! We are open to various partnerships with:

• 🏆 Dance schools and professionals
• 🎶 Music Agencies
• 🪩 Nightclubs
• 🧵 Sewing schools
• 📢 Marketing Agencies

We love working with creative and passionate actors !

2. What types of partnerships do you offer?

We offer several possibilities for collaborations , such as:

• 🎭 Sponsorship and event collaborations
• 🛍️ Creation of exclusive collections
• 📣 Promotional and marketing campaigns
• 💼 Tailor-made projects adapted to our partners

3. How can I propose a partnership with Shatta Fashion®?

To collaborate with us, follow these simple steps:

• 1️⃣ Fill out our contact form available on our website.
• 2️⃣ Send us a detailed email to contact@shattafashion.com with:
• A presentation of your company, organization or project
• Your partnership proposal and your expectations
• Any other element relevant to your application

3️⃣ Our team will analyze your request and contact you to discuss the terms if your project matches our vision.

📌 We study each request carefully and will respond to you as soon as possible .

4. What are the conditions for collaborating with Shatta Fashion®?

Each partnership is unique , but we are looking for partners who share our values:

• ✔️ Creativity
• ✔️ Innovation
• ✔️ Commitment
• ✔️ Freedom of expression
• ✔️ Audacity

📌 The details of the conditions will be defined during our discussions.

5. Does Shatta Fashion® sponsor any events?

Yes! 🎉 We sponsor events related to our universe , including fashion, dance, music, arts and lifestyle . Contact us with the details of your project to discuss a possible partnership .

6. Can I organize an event in partnership with Shatta Fashion®?

Absolutely! We collaborate on events like:

• 👗 Fashion shows
• 💃 Theme evenings
• 🎨 Creative and artistic workshops

📌 Send us your idea and we will study its feasibility together.

7. Can schools or educational organizations collaborate with Shatta Fashion®?

We are always open to partnerships and we wish to develop enriching collaborations with schools and educational organizations. We can work together on creative projects , such as:

• 🧵 Creation of personalized uniforms
• 📚 Sponsored courses
• 🏆 Student competition

If you are an educational institution, do not hesitate to contact us!

8. Does Shatta Fashion® collaborate with content creators or marketing agencies?

Yes! We regularly collaborate with content creators and marketing agencies for promotional and communication campaigns. Contact us to discuss a suitable collaboration .

9. Do you offer any discounts or benefits to partners?

Yes, depending on the type of partnership , we can offer:

• 💰 Special discounts
• 🎁 Exclusive products
• 📢 Visibility on our social networks and our site

10. How long does it take to establish a partnership with Shatta Fashion®?

The time frame depends on the type of collaboration and the complexity of the project . Once we receive your proposal, we will respond promptly to discuss next steps.