Find answers to all your questions about ShattaFashion.com in our comprehensive FAQ. Learn more about our orders, payments, shipping, returns, products, customer service, security, and our environmental commitments. Enjoy your online shopping experience with ShattaFashion.com.
Take advantage of the best offers on ShattaFashion.com during our sales ! Find here all the answers to your questions about discounts, the duration of promotions and the conditions of purchase .
Our sales take place several times a year, including winter sales, summer sales, Black Friday and special promotions . The exact dates are posted on our website and social networks. Stay connected so you don't miss anything!
No registration required! Sale prices are applied directly on our site. Add your items to your cart and automatically benefit from promotions .
Some promo codes can be combined with sales, others cannot. Check the conditions of your code at checkout.
Yes, you have 14 days after receipt to return a sale item , unless otherwise indicated on the product sheet. Return costs remain your responsibility.
During sales, orders may take an additional 1-2 business days to process due to high demand.
Our stocks are limited during sales. If a product is out of stock, sign up for the back in stock alert or check out similar items on our site.
Cancellations are possible within 24 hours of purchase , unless the order is already being processed . Contact our customer service quickly !
Yes, some items like custom products and some new collections are not eligible for discounts. Please check the "Sale" label on the product page.
A confirmation email is sent after your purchase. Also check your spam folder. If you do not receive anything within 24 hours, contact us .
Subscribe to our newsletter and follow us on Instagram, Facebook and TikTok to be the first to know about promotions, flash sales and exclusive offers !
Find all the answers to your questions about returns and exchanges at Shatta Fashion® . Discover our policy, deadlines and conditions for a simple return.
You can return any standard item ordered from ShattaFashion.com within 14 days of receipt, provided it is in its original condition , unworn, unwashed , and with its packaging intact .
Contact our customer service to obtain a return authorization and detailed instructions. Once validated, you will be able to return your item and receive a voucher or credit valid on our site. No cash refunds will be made.
Yes, return shipping costs are the responsibility of the customer, unless the product received is defective or incorrect .
Returns are processed within 5-12 business days after receipt of the item. You will receive a confirmation email once your voucher or credit has been generated.
Direct exchanges are not offered . However, you can return an eligible item and receive a voucher or credit , which you can use to order a new item on our site.
If you receive an incorrect product , please contact our customer service immediately with photos of the product received . We will correct the error quickly and at no cost to you.
No, personalized items cannot be returned , unless there is a manufacturing defect or error on our part .
No, products opened, used or damaged by the customer cannot be returned, except in the case of a manufacturing defect .
No, sale items cannot be returned or exchanged . Please be sure to check the details of your order carefully before finalizing your purchase.
If you notice an error on your voucher or credit , contact our customer service to verify the details and correct the problem quickly.
Need help? Find out how to contact Shatta Fashion® and get quick assistance with all your questions.
You can contact our customer service by:
📞 Phone
📧 Email
💬 Online chat available on ShattaFashion.com .
Our customer service is available:
📅 Monday to Saturday
⏰ From 8 a.m. to 7 p.m. (local time)
If you have a problem with your order , contact our customer service for fast, personalized assistance .
After receiving your order, you will receive an email inviting you to leave a review on the product purchased.
Yes! 🎁 We offer gift cards that you can purchase and gift to your loved ones to allow them to choose their favorite items.
At checkout , enter the gift card code in the field provided. The amount will be automatically deducted from your total.
Yes! 📲 Follow us on Facebook, Instagram and TikTok to discover the latest news, special offers and fashion trends .
Yes! Our loyalty program allows you to earn points with every purchase and convert them into exclusive benefits .
Sign up to our newsletter at the bottom of our website to receive the latest offers, updates and fashion tips straight to your inbox.
📌 Check out our online help section or contact our customer service , who will be happy to assist you .
At Shatta Fashion® , protecting your personal data is a priority. Find out how we secure your information and respect your privacy.
Yes, ShattaFashion.com uses advanced security measures to protect your personal data and ensure its confidentiality .
Yes, all transactions made on ShattaFashion.com are secured with SSL encryption , ensuring maximum protection .
No, we never share your personal information with third parties without your explicit consent .
To delete your account, please contact our customer service , and we will process your request as soon as possible .
Log in to your account and go to the “My Account” section to easily update your information.
Click “Forgot Password” on the login page and follow the instructions to quickly reset it.
Yes, ShattaFashion.com uses cookies to improve your browsing experience and personalize our services.
You can manage your cookie preferences directly through your browser settings for full control .
Yes, by subscribing to our newsletter , you will receive exclusive offers, promotions and news directly in your mailbox.
Yes, you can unsubscribe at any time by clicking on the unsubscribe link in each of our promotional emails.
Interested in collaborating with Shatta Fashion® ? Discover our partnership opportunities and how we can work together!
Yes! We are open to various partnerships with:
We love working with creative and passionate actors !
We offer several collaboration opportunities, such as:
To collaborate with us, follow these simple steps:
3️⃣ Our team will analyze your request and contact you to discuss the details if your project aligns with our vision.
📌 We study each request carefully and will respond as soon as possible .
Each partnership is unique , but we are looking for partners who share our values:
📌 The details of the conditions will be defined during our discussions.
Yes! 🎉 We sponsor events related to our world , including fashion, dance, music, arts, and lifestyle . Contact us with details of your project to discuss a potential partnership .
Absolutely! We collaborate on events such as:
📌 Send us your idea and we will study its feasibility together.
We are always open to partnerships and wish to develop enriching collaborations with schools and educational organizations. We can work together on creative projects , such as:
If you are an educational institution, please do not hesitate to contact us!
Yes! We regularly collaborate with content creators and marketing agencies on promotional and communication campaigns. Contact us to discuss a suitable collaboration .
Yes, depending on the type of partnership , we can offer:
The timeframe depends on the type of collaboration and the complexity of the project . Once we receive your proposal, we will respond promptly to discuss the next steps.
Discover how flash sales and the purchasing process work on ShattaFashion.com . Take advantage of the best deals before it's too late!
A flash sale is a limited-time promotion where certain products are offered at exceptionally low prices . These offers are valid for a specific period and while stocks last .
The process is simple and quick :
✅ Browse our product catalogue.
✅ Add your favorite items to your cart.
✅ Complete your order via our secure payment system .
📌 During a flash sale , the steps remain the same, but as stocks are limited, items can sell out quickly .
Flash sale items are reserved as soon as your order is confirmed . Flash sales are very popular, so we recommend acting quickly to avoid missing out on the items you want.
Shipping times remain the same as for non-sale items. Your order is processed as soon as it is validated , and you will receive a shipping confirmation with a tracking number .
Yes, you can cancel your order as long as it hasn't been shipped . However, if processing has already started, cancellation may no longer be possible . 📌 Bank service fees may apply in case of cancellation.
Once your order is confirmed, you will receive a confirmation email with a tracking number . This number will allow you to track your package in real time on our website or the carrier's website.
Promo codes are generally not applicable to flash sale items unless otherwise stated. 📌 Flash sale discounts cannot be combined with other promotions.
📢 Sign up for our newsletter and follow us on Instagram, Facebook and TikTok to be the first to know about upcoming flash sales and exclusive offers .
No, there is no minimum purchase amount to take advantage of flash sales. However, delivery charges still apply , unless you reach the threshold for free delivery .
Flash sale items are available in limited quantities and may sell out quickly . Once an item is unavailable , it can no longer be added to your cart . We advise you to act fast so you don't miss out on your favorites.
