Shatta Fashion® | FAQ - DELIVERY

FAQ - DELIVERY | Shatta Fashion® 🚚📦

Find here all the information on our delivery times, costs and conditions .

1. What are the delivery times for Shatta Fashion®?

Delivery times vary depending on the type of product :

📦 Standard items

Standard Delivery : 4 to 7 business days after processing for Europe .
International Delivery : 7 to 18 working days , including for French overseas departments and territories .

🎨 Personalized items

Allow 2 to 3 working days for your customization to be completed, in addition to standard delivery times .

2. Does Shatta Fashion® ship internationally?

No, we only deliver to mainland Europe and the French overseas departments and territories .

3. How do I track my order?

As soon as your order is shipped , you will receive a confirmation email with a tracking number .

📍 Example of tracking : Tracking number Y0XXXXXXXXXXXXX

Track your package via the link provided in the email .

4. Can I change the shipping address after placing an order?

Yes, as long as your order has not been shipped . Contact our customer service quickly to make this change.

5. What happens if I am not at home when the delivery takes place?

If you are absent , the carrier will leave a calling card with instructions for:
📦 Reschedule delivery
📍 Collect your package from a collection point

6. Does Shatta Fashion® offer free shipping?

Yes, delivery is free for orders over a certain amount. Details of this offer are specified on our website.

7. My package has been lost, what should I do?

If your package appears to be lost , please contact our customer service immediately with your order number . We will open an investigation and find a suitable solution .